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Complaints caused by not delivering according to the time and quantity In the fall of 2006 ,one of

Complaints caused by not delivering according to the time and quantity

In the fall of 2006 ,one of our trading companies concluded a substantial rice business with an old customer in Africa. The terms of delivery are : shipment is to be made in equal monthly lots beginning from December,2006 to June,2007 and payment is to be made by irrevocable letter of credit 60 days after the date of the bill of lading. The customer established the L/C in time and all particulars of the rice, such as the name , specifications , unit price,total price and total quantity are in conformity with the contract. But the terms of shipment only stated " the latest date of shipment is June 30 ,to be shipped in several lots".

The staff in our trading company made the first shipment in December according to the quantity stated in the contract. However in order to export more and eam more foreign exchange earlier, they advanced the time of shipment regardless the shipment terms stipulated in the contract. In January 2007 , our company shipped the quantity of the first quarter once , and in February made the third shipment for the rest quantity that should be delivered in the second quarter, since our staff had not found any specifications "shipment is to be made in equal lots" in the L/C. At the same time our bank negotiated against presentation of the stipulated documents and subsequently asked the opening bank to pay for the goods. The opening bank examined the L/C and confirmed that the L/C had no error in it.

After receiving the shipping advice, the African customer found that the delivered quantity of the rice both in the second lot and third lot were not in accordance with the shipment terms stipulated in the contract, so a claim was filed by the customer against our trading company for default shipment. The amount claimed involved the added fees of chartering warehouse for the delivered goods, the interest and other charges etc. The two parties negotiated the compensation for several times, finally our company accepted the opposing party's opinion and agreed that the purchase price for the last two lots was to be paid four months later, that meant our company would receive the payment a few months later than che original stated time. According to Lhe current price in the international market at that time, our trading company suffered the loss equivalent to 10 percent of the original selling price.

Questions :

(1) What is the relationship between the letter of credit and the transaction contract?

(2) Which proof must the two parties concerned base on when they perform their obligations?

(Translate the case into Chinese and then answer the question)

Helpful hint: It is stipulated in Article 4 of the Uniform Customs and Practice for Documentary Credits that "in credit operations all parties concerned deal in documents and not in goods , service and/or other performance to which the documents may relate" .

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更多“Complaints caused by not delivering according to the time and quantity In the fall of 2006 ,one of”相关的问题

第1题

What may cause a company to lose clients and customers after a customer service call c

A.The complaints are improperly conducte

B.The complainer is treated as being of a valu

C.The complainer is told asking the wrong person.

D.The complaints are rejected to accept.

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第2题

IN 2005 Congress considered an emergency spending bill that designated $81 billion for mil
itary spending and Asian tsunami relief. It passed easily. A politician would have to be mighty confident to vote against humanitarian aid and supporting the troops.

But complaints have steadily grown about a law that came with the spending bill. The Real ID Act of 2005 established national standards for driving licences. By 2008, it said, every state would have to make sure its licences included "physical security features" and "a common machine readable technology". A state would be responsible for verifying that anyone applying for licences is in America legally. Only licences that met the new standards would be accepted by the federal government. An American who wanted to fly commercially, or do anything else for which he needed to identify himself, would end up in a queue at the Department of Motor Vehicles.

The idea was to make life harder for would-be terrorists. But the scheme will certainly make life harder for the states. The Department of Homeland Security (DHS) reckons that implementing the changes will cost states up to $14.6 billion, with individuals on the line for an additional $8.@5 billion. And the federal government plans to meet only a fraction of the cost.

Critics also argue that the new licences will amount to national identification cards and will contain ton much information about the bearer. Immigration advocates say that the Real ID Act unfairly targets illegal immigrants. And from a security standpoint the act raises as many fears as it allays. Licences that meet the revised standards would be rich of sensitive data. They might prove irresistibly tempting to identity thieves and marketing firms.

On January 25th Maine became the first state to oppose the Act. Its legislature passed a resolution refusing to implement the Real ID Act with nearly unanimous support. On March 8th, Idaho approved a similar bill. Two dozen other states have measures pending that question the act or oppose it outright.

On March 1st the DHS issued guidelines for implementing the Real ID Act that manage to ignore most of these objections. The guidelines allow states a bit more time to implement the act. But they give no quarter on the expensive physical security features and suggest that states deal with privacy concerns on their own. And as the National Governors Association promptly noted, they "do nothing" to address the cost to states.

Which of the following consequence might be caused by the 2005 emergency spending bill?

A.financial support to the construction of international aid groups.

B.an act that has brought to great disputes among different states.

C.prohibitions of US citizens to take commercial flights.

D.against humanitarian aid to countries that were attacked by the Asian tsunami.

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第3题

A.questionsB.inquiriesC.problemsD.complaints

A.questions

B.inquiries

C.problems

D.complaints

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第4题

Give my ______ to your wife. ()

A.complaints

B.compliments

C.complements

D.complacements

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第5题

听力理解。听对话录音, 根据对话内容, 找出“Column A” 中的各方是如何应对产品质量问题的(每题 10 分)。

Column AColumn B Customers 1 2. The store 2 3.The purchasing department 3 4. The manager 4 5. Frank5

(1) . __1__

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

(2) . __2__

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

(3) . __3__

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

(4) . __4__

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

(5) . __5__

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

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第6题

What is NOT Jack Welch's suggestion for leaders?()

A.Achieving results

B.Sharing values of the company

C.Punishing complaints of customers

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第7题

Documents required on loading complaints and claims a.损失证明 b.原始保单或保险证书 c.运输契约 d

Documents required on loading complaints and claims

a.损失证明

b.原始保单或保险证书

c.运输契约

d.装箱单

e.检验报告

f.与承运人或其他损失责任相关方的信函。

g.商业发票,重量记录

h.装箱单

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第8题

Main reasons on complaints and claims a.breakage/deterioration of color b.non-delivery/shortage c

Main reasons on complaints and claims

a.breakage/deterioration of color

b.non-delivery/shortage

c.forced loading or unloading in the rain

d.no-entrance in ports/shutout

e.illegal shipment

f.breach of Contract

g.cancellation of the contract

h.wrong shipping documents

i.change of sailing

j.rough handling of the goods

k.damage of the goods

l.improper packing

m.different shipment

n.inferior quality

o.delayed shipment

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第9题

The passage tells us ______.A.how to settle a consumer’s complaint about a faulty itemB.ho

The passage tells us ______.

A.how to settle a consumer’s complaint about a faulty item

B.how to make an effective complaint about a faulty item

C.how to avoid buying a faulty item

D.how to deal with complaints from customers

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