Do you have any coloure pensSorry, I don'thave_____.I think he has_____

Do you have any ______ of success？

A．access

B．accident

C．possibility

D．opportunity

Nurse:Besides the stomachache,do you have any other discomfort

Client:From yesterday, I began to feel______(恶心)

A.nausea

B.physiology

C.optimal

D.apathy

Do you have any idea what she meant？ I really can't______what she said at the meeting.

A．figure on

B．figure out

C．find out

D．find

Wife. Do you have any idea for the weekend？

Husband: ______？

A.other than

B.rather than

C.more than

D.better than

fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right.(76)It is the shopkeeper's responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person, with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later.

Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager.

Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to take copies of your own letters and any you receive.

If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers’ Association.

The shopper may make a complaint because

A．the article bought is not up to standard

B．it doesn't do what is claimed for it

C．He dislikes causing a fuss

D．he was at fault in buying the article

hat."

A．pause

B．stop

C．wait

D．hesitate

A What do you mean B What about you

C I’m not sure D What a pity

E What do you think F Sounds great

G Say, why don’t you come with us H Do you mean it

Jessica: I’m so excited! We have two weeks off! What are going to do？

Natasha:__56__. I guess I’ll just stay home. Maybe I’ll catch up on my reading. __57__？ Any plans？

Jessica: Well, my parents have rented an apartment in California. I’m going to take long walks along the beach every day and do lots of swimming.

Natasha: __58__!

Jessica: __59__？ My parents will be happy to have you with in.

Natasha: __60__？I’d love to!

However, if you observe the following simple guidelines you will stay and have a trouble-free seminar (研讨会):

1. Do not wear a money belt. This makes you an instant target.

2. Cameras of all kinds are a favorite with snatchers. Feel free to use them within the

Starehe Campus and the hotel grounds but not in the streets.

3. Ladies handbags are also a regular snatch. Avoid carrying one, and if you must, be alert and hold on to it tightly.

4. Jewellery and even glasses with valuable frames are also often targeted. Bear this in mind.

5. When in a vehicle keep the doors always locked, and the windows only slightly open --especially at traffic lights, junctions and in slow moving traffic.

6. Beware of street children, their begging often quickly transforms into something more unpleasant.

7. Stay with the main party all the time, and avoid wandering off on your own.

8. Finally, the best defence is to be alert at all times and conscious of your environment.

Should you have any problem, query or need help at any hour of the day or night call any of the following and they will do their best for you:

OFFICE FIXED HOME FIXED Mobile Phone

1 KENNEDY HONGO 763856/761221 763182 0733 761294

2 FRED OKONO 761221 764988 0733 604490

3 EDWIN OTIENO 761221 761642/763011 072 701279

This selection must be delivered by ______.

A．the Nairobi city government

B．the police of the Nairobi Airport

C．the organizer of the seminar

D．Kennedy Hongo, a detective

Clerk: Good afternoon.Can I help you？

Jenny: Yes,().

Clerk: A deposit account or a current account？

Jenny: Er, I’m not sure.You see, I have monthly remittances sent to me from the Canada Embassy and I’d like to have the money paid into an account.

Clerk:()The bank will give you a check book and you can take money out when you need it.

Jenny: Fine.What do I have to do？

Clerk: Do you have any form.of ID？

Jenny: Will my passport do？

Clerk: Sure.()

Jenny: No problem...It’s done.

Clerk: And could you give me your signature here？

Jenny: Sorry？()

Clerk: Please sign your name in the blank space below.

Jenny: I see.Now here you are.

Clerk: Thank you.It will take a few days for your check book to arrive.()You can inform.your embassy of your account number so that your money can be transferred directly.

Jenny: Thank you very much.

A.Then please just fill in this form.with your name and address in capital letters.

B.I’m afraid I didn’t quite catch that.

C.I’d like to open an account.

D.Then you’d better open a current account.

E.We’ll contact you as soon as it comes.

They say that【61】parents don't【62】them. They often think that their parents are out of touch【63】modern ways; that they are too serious and too【64】with their children; and that they seldom give their children a free hand.

It is true that parents often find it difficult to win their children ' s【65】and they tend to forget how they themselves felt when young.

For example, young people like to act on the spot【66】much thinking. It is one of their ways to show that they have grown up and they can【67】any difficult situation. Older people worry more easily. Most of them plan things ahead, at【68】in the back of their minds, and do not like their plans to be upset by something unexpected.

When you want your parents to let you【69】something, you will have better success if you ask before you really start doing it.

Young people often make their parents angry at their【70】in clothes, in entertainment and in music. But they do not【71】to cause any trouble; it is just that they feel cut off from the older people' s world, into which they have not yet been【72】. That' s why young people want to make a new culture of their【73】And if their parents do not like their music【74】entertainment or clothes or their way or speech, this will make the young people extremely happy.

Sometimes you are so proud【75】yourself that you do not want your parents to say "yes" to【76】you do. All you want is to be left alone and do what you like. It is natural enough, after being a child【77】so many years, when you were completely【78】your parent' s control.

If you plan to control your life, you' d better【79】your parents over and try to get them to understand you. If your parents see that you have a high sense of【80】, they will certainly give you the right to do what you want to do.

(61)

A．our

B．his

C．their

D．her