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市分公司应统一组织到厅、到人的培训和考试,并可结合实战,以战促训。2020年配合省公司完成对网格人员()赋能培训覆盖。
A.100%
B.90%
C.80%
D.70%
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A.100%
B.90%
C.80%
D.70%
第3题
海尔公司对新员工从调整心态到树立职业心进行的培训称为()。
A.1369新员工培训
B.四部曲新员工培训
C.入模子新员工培训
D.本土化新员工培训
第5题
A.新建的歌舞娱乐放映游艺场所
B.新建的托儿所、幼儿园的儿童用房,儿童游乐厅等室内儿童活动场所
C.新建的宾馆、饭店、商场、市场
D.新建的民用机场航站楼、客运车站候车室、客运码头候船厅
第6题
A.一天(8学时)
B.两天(16学时)
C.三天(24学时)
第7题
A.通过10086联系被投诉号码3次(无论是否接通),短信提醒3次
B.实际使用人到自营厅后,按实名补录/改资料流程完成证件核验、人证一致性核查、实名改资料。成功后将处理结果反馈投诉省
C.若7天内未到营业厅办理,分公司协助将号码与投诉者解除所有关系,并按非实名号码打标、停机处理
D.处理结果反馈投诉省
第8题
代表一个前来公司咨询的人的情况。请你根据每个人的情况,在A到H的课程中为他们选择最适合的一门。并把课程的代号(从A到H)写在答题卡相应的位置上。
MERTON TRAINNING
SHORT RESIDENTIAL COURSES
A.Advanced Presentation Skills
B.Better Time Management
C.Essential Team-Building in the Office
D.Updating your Selling Skills
E.Making the Most of Computers
F.Improve your Confidence in Meetings.
G.Successful Telephoning
H.Developing your Understanding of Accounts
66.An office manager needs to become more efficient(高效的) in order to meet deadlines at work.()
67.A member of staff has to make several calls a day but is not confident when ringing strangers.()
68.The Information Technology Manager wants to improve the speech she has prepared for a conference next month.()
69.An experienced sales executive needs to update his knowledge of finance before he starts work as Assistant Sales Manger.()
70.A new member of the team needs to learn how to use the office software more efficiently.()
第10题
A.客户到厅→终端引导→客户体验→价值触动→接触客户
B.客户到厅→客户体验→接触客户→终端引导→价值触动
C.客户到厅→接触客户→终端引导→客户体验→价值触动
D.客户到厅→价值触动→客户体验→终端引导→接触客户